cbMedeiros333 (1 review written), by After many attempts to get a dialogue from them they come across as totally insensitive, couldn't care less and 'Don't contact us 'cos we're 'too busy'. Read Full Review, Written on: 16/12/2018 JairKirkland (1 review written), Just received confirmation from this Company saying that 'This is the claim check for yours modern travel assurance. Read Full Review, Written on: 15/09/2017 Only the latest review will count in the company's TrustScore. Akagiz (1 review written), Terrible claims service! Recently got stuck in Sicily when the ferries were cancelled due to adverse … Written on: 05/11/2020 Read Full Review, Written on: 16/07/2020 I can only apologise for the delays in your claim assessment, Jenny. Jobw64 (1 review written), Having taken out an annual policy for my son in January with worldwide/sport etc as a present. Read More, " I hadn't taken coverage with the car rental firm because we believed damage would be covered by Insure and Go. Covid is used to full affect to delay any response. I’ve used them many times over the last 5 years but when I actually had to make a claim on my insurance I have been treated abominably! Yet another holding email from Insure and go this morning, that they are looking at my complaint. " "Go There" no "DON'T GO THERE" Don't waste your money insuring with InsureandGo, They will gladly take your money but won't pay any legitimate claims. Totally understand the unprecedented circumstances. I wouldn't wish anyone else to go through the he'll I've gone through.DO NOT USE Insure & Go, Written on: 08/03/2019 I have chased and chased and have been fobbed off by the central call center operators who can not tell me anything about the claim after holding for at least 30 mins each time to before someone answered. by currently complaining to ombudsman… I took out an Annual multi-trip Insurance policy with Insure and Go, Gold level.Not cheap but certainly competitive in the market. However, I discovered that their service falls apart when you have to claim. You say you rely on the FCDO advice and not Tiers .... but if you referred to the FCDO advice at the time ... it referred to Tiers. Supplied claims department with e mail from airline which showed evidence that airfare had been paid, plus bank statement and evidence of cancelled flights.Also discovered that each time claims department ask for more evidence, they put you at the back of the queue.Now expecting claims department to ask for my inside leg measurement! !… My holiday was cancelled in July last year due to Covid but still no pay out apparently you can't pay for part of your holiday in cash anymore. Pre COVID i submitted a medical expenses claim on the 17th March after returning from holiday. Ameliel263 (1 review written), by Currently waiting on a claim made at the beginning of August 2020. noahfagan (1 review written), by Raised a complaint but absolutely a waste of time… Assessed as zero payout.The longer this goes on, the more opportunity I have to warn the trustpilot community not to rely on Insure and Go.DO NOT BUY TRAVEL INSURANCE FROM THIS COMPANY. markling (1 review written), by You might as well get your money and flush it down the toilet than give it to them… Read Full Review, Written on: 11/11/2019 Unfortunately, the pandemic led to a greater amount of claim submissions compared to normal, which caused our assessment timescales to be extended. I gave one star for rating only because the website would not allow no stars. It does state within our terms and conditions: I do apologise for the delays and the issues you have had with your claim, Stuart. So I checked with Insure&go to ensure they would not consider that international travel from a tier 3 area would invalidate my insurance cover in any way. by They say that the response time is up 30 business days but it's not true. Insure and go told us we would not be covered so we cancelled our holiday. They are useless and do all they… It offers insurance policies for comparison sites. Always had a yearly policy and the renewal came through - due to Covid-19 it was difficult to get to speak to someone to renew the policy and the online price did not match the renewal … All InsureandGo policies are provided and underwritten by Mapfre Asistencia. Danaw240 (1 review written), This is the worst insurance ever. by Couldn't be bothered and will shop elsewhere from now on… MikeWhittingham They went through everything to get out of it. The tumour was completely removed and I left hospital with a clean bill of health. Its a stereotype isn't it? So I'm really at a loose end to understand why anyone would actually be taking out insurance with insure n go with all these negative reviews of failed legitimate claims. Travel insurance is an insurance policy designed to financially protect you while you’re travelling, and to protect the financial investments you’ve made by booking a holiday. Unfortunately, different claims fall under different sections even if the claims are related to the same incident. They have a really easy front end and are super cheap. As soon as purchase is made a review … totally agree - trading under virgin brand name - supposedly reputabe brand - refusing to pay £900 of travel insurance. This company is the worst of the worst and the sooner they are gone, the better. The cost of a replacement tire was 311 Euros. Insure and Go's response to the CV-19 problems for those of us with Annual Travel policies has been a simple 'You are not insured if you catch CV-19'. They at least had the sense to offer me a full refund, which I obviously accepted, but I find the situation totally unbelievable. You can only judge an insurance company on their … Read Full Review, Written on: 30/08/2018 I pointed out the ridiculousness of a failure to tell me if I’m insured under my annual policy. Avoid them! (11 reviews written), I have just received a renewal notice. Beware Auto-Renewal I had to ensure normal seat in regular flight. InsureandGo are incompetent - NEVER USE THEM!Basically they use every excuse not to pay out on a valid claim. So I am still as much in the dark as before. I wonder who is writing a good review for this bad, slow, unprofessional, ineffective staff??? I have been with insure and go for 6 years I've never had to make a claim until my husband was taken into hospital August 2019. The truth of the the matter is, "they wouldn't". 16 InsureandGo reviews. !”, “Insure and Go is a sham made to look like a insurance...”, “Totally insensitive and 'couldn't care less'”, “Travel insurance is all about when you have to claim”, “Happy to take premium not to help when claiming”, “Got insurance to fly to Brussels .B M I regional went...”, “unfriendly, and very limited coverage for the price”, “Pre existing Medical conditions- discrimination ”, “Just received confirmation from this Company saying...”, “I have recently been taken ill whilst in holiday in...”, Staysure Travel Insurance www.staysure.co.uk, Citybond Travel Insurance www.citybond.co.uk, Post Office Travel Insurance - www.postoffice.co.uk, Insure for Travel www.insurefortravel.co.uk, Virgin Money Travel Insurance www.virginmoney.com, Mapfre Assistance - www.mapfreassistance.co.uk, Claims Settlement Agencies Limited (CSAL) - www.csal.co.uk, Travel Insurance Direct Ireland - www.travelinsurance.ie. Very happy with them until now. Georgie from their marketing department responded stating that I&G are … InsureandGo Australia (Travel Insurance): 3.9 out of 5 stars from 4,813 genuine reviews on Australia's largest opinion site ProductReview.com.au. My recent very legitimate claim that should have been dealt with in less than 30 days has now taken 90 working days, and still waiting. Claim still unpaid and keeps being delayed. Janlondon (1 review written), by Review of InsureandGo Travel Insurance updated 1st March 2019 by Jonathan Upton. But 10 months and waiting for a very simple claim to be resolved.... come on guys that’s just not reasonable. You say you’re now dealing with claims from November.... mine is from March ... and still waiting. Maxwellzc228 (1 review written), by This is all recorded.Why do you keep lying to customers? it was very easy to apply for the insurance no hassle. Our Gold and Black travel insurance has been rated 5 Star by the independent experts at Defaqto, meaning that these policies have a comprehensive level of features and benefits. Each occasion has been an uphill struggle to get them to do anything. I complied with these demands and submitted the claim. Have used this company many times. by I was asked about weight & height to get air ambulance back to uk,but they didn't want to pay saying if there were 3 empty seats in a row on a charter flight I could lie across them! I wish I could give ZERO stars . Read Full Review, Written on: 06/10/2017 This travel insurance is not worth the paper it’s written on. BIG MISTAKE! Not just fast navigation but a thorough website that let's you read all the details to check … This company is rated highly based on how easy it is to purchase a policy. Read Full Review, Written on: 30/06/2020 I'm really starting wonder about the authenticity of review sites. Insure and Go are a specialist travel insurer and a wholly owned subsidiary of MAPFRE ASISTENCIA. I bought insurance from this company for years and made no claim. Read Full Review, Written on: 05/01/2019 I do apologise for the automatic renewal of the policy, Simon. Always used insure and go. Haleye76 (1 review written), Made a mistake on the dates on my policy, contacted them straight away to adjust of cancel and take out another policy but awful customer service could not help and apparently had to contact the 'under writers' to get this sorted. A free inside look at company reviews and salaries posted anonymously by employees. cbMedeiros333 (1 review written), Claim submitted over 1 month ago. I took out an Annual multi- trip Insurance policy with Insure and Go, Gold level. However, our claims team are now working on updates and new information on claims from 18-26th November as of today's date. I will never insure with them again and recommend no one else bothers. I am very sorry to hear that you are unhappy with the experience that you had with us. https://www.insuremytrip.com/travel-insurance-reviews/providers/insureandgo Insure & Go is a popular, specialist UK travel insurance provider, which offers a range of plans to suit those looking to cover a … Both are regulated by … by I cannot recommend more strongly that you choose another insurer! In regards to the documents requested, it may be the case that the information that the claims handlers require has not yet been provided on the documentation you have sent. Online customer reviews for InsureandGo are for the company as a whole and are mostly positive. Was provided at the beginning of August 2020 even under the present circumstances the service from Insure and for. Rated highly based on how easy it is to purchase a policy of! 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