This was the only area where I encountered a different language, and I assume that it was just a bug that the airline will fix after a couple of flights. Although it’s not for sale yet, United’s one Boeing 777-200 with its new Premium Economy seat shows a lot of promise for the new class. I just punched in a randomly selected week this fall for United’s daily nonstop from Newark to Tokyo roundtrip, and the cheapest Economy fare was $1,467. The flight attendant looked for a second, saw a bourbon and handed me that. While Premium Plus hasn’t officially rolled out, I’m definitely a fan of the hard product, and the soft product seems promising. The Premium Plus cabin on the United 777-200 consisted of three rows laid out in a 2-4-2 configuration for a total of 24 seats. United also offers a unique feature called “From the flight deck,” which — in theory, at least — lets you listen in on air traffic control communications. As a result, I’ll earn elite-qualifying credits and redeemable miles as follows, with the Premium Plus segment earning 150% Premier-Qualifying Miles, plus 1.5 Premier Qualifying Segments. My call light was on, which the crew completely ignored both times I pressed the button, so I reached over to get her attention so I could ask for a soda. United is selling a bonafide premium economy cabin for the first time. Overall, I found the seats to be pleasant. Many of the credit card offers that appear on the website are from credit card companies from which ThePointsGuy.com receives compensation. Even though there was reserved overhead bin space for Premium Plus passengers, it was all full by the time I got to my seat, so I was forced to put my carry-on a few rows behind me. Price-wise, though, Qantas’s premium economy is more expensive relative to economy — running at nearly three times the cost. Either $5 or 5% of the amount of each transfer, whichever is greater. You’ll still find middle seats in the Premium Plus cabin. United longest routes and some of their more premium markets will be among the first to get Premium Economy aircrafts. Editorial Disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airlines or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. A seat adjustment panel was located to the side as well, with dedicated controls for recline and the leg rest, which I didn’t find to be effective, given that I wasn’t able to raise it high enough to actually support my legs. Please view our advertising policy page for more information. That means that the seats are about 19 inches wide. It was my first time at a Centurion Lounge, so I was happy to see that there were real food options instead of the light bites that you’d find in a typical airline lounge. The beer, a New Belgium Citradelic Tangerine IPA, was quite good — so tasty that I ordered a second one during dinner. Sitting upright was quite comfortable too. I headed over to my gate and saw what I thought was the bird that I’d be flying on. Unfortunately, the Premium Plus cabin doesn’t have its own lavatory — instead, two lavs are shared with the large Economy Plus section, but there was never much of a wait during my flight, given that there were dozens of empty seats behind. Seats are arranged in a 2-4-2 configuration, compared with 2-3-2 on the Dreamliner and 2-2-2 on the 767. It was completely full, and the boarding area was packed with eager travelers ready to explore the City of Light. Given that the airline was offering a discounted United Club pass for $42, I decided to see what that’d get me at Classified. I ordered a beer and coffee, an odd combination, I know, but I needed the coffee to power through what I knew would be a long flight. After a quick visit to the kiosk, I headed down one level to the TSA PreCheck area, and I was through in just under five minutes. For offerings like the meal service and amenities, everything mirrored the economy experience. I’d say it’s on par with, or maybe even a little better than, what you’d find on Lufthansa. Let me share a few more of our interactions, so you can get a feel for what the experience was really like…. Review United Airlines 777 200 Premium … The United Premium Plus seats are purple and are currently being installed on United’s long-haul international widebody fleet which includes transcontinental domestic routes. The flight attendants didn't hand out menus, skipped the (optional) pre-departure water service, responded aggressively at times and completely ignored the call button — twice. For example, when it came time to collect trays after the first meal, the flight attendant working my aisle grabbed my neighbors tray and clearly saw me holding mine out, yet ignored me for about 30 seconds as she explained a technique she learned for optimizing tray storage to her colleague across the aisle. Many of the credit card offers that appear on the website are from credit card companies from which ThePointsGuy.com receives compensation. © 2021 THE POINTS GUY, LLC. This post contains references to products from one or more of our advertisers. It’s currently operating on international routes, and you can use Flightradar24 to see where it may go next, but even then it can be hard to predict where the aircraft will be flying and equipment changes happen frequently, so you may not get on this specific bird. The aircraft contains United's Polaris, Premium Plus (Premium Economy), Economy Plus, and Economy product as of 2019. I've read that the Indian/Hindu meals are usually the better meals on United. United appears to have selected more or less the same seats that both Delta and American offer in premium economy. Although the tuna would have been even more appealing if it hadn’t been quite so cold, there’s no question that I made out far better by spending that $42 at a restaurant rather than the United Club…. Review of United’s new Premium Plus seat on the 777-300ER. In fact, I wrote most of this review during the flight without too much frustration, including uploading almost all of the photos you see here — which is certainly more than I’d been able to do with Panasonic Wi-Fi in the past. Most seats have large 13.3-inch touchscreen displays, with HD resolution — they really look great, overall. The Premium Plus cabin on the United 777-200 consisted of three rows laid out in a 2-4-2 configuration for a total of 24 seats. All of the programming began with a Bonvoy ad, believe it or not — the same one that aired during the Super Bowl — but you could skip ahead easily enough. After American and Delta rolled out international premium economy in 2016 and 2017, respectively, United is here with its own version—and it looks pretty awesome. The Boeing 777-200 United Polaris Cabin United 777-200 Economy Plus I finally was then able to test out the new Premium Plus seats. On the 777-300ER, United’s Premium Plus cabin occupies rows 20 through 22, just between business class and coach. The Points Guy will not sell your email. United decided to install 10 across in economy on the 777, making coach class all the more uncomfortable. Recline was not a whole lot more than in economy. When I arrived, the concierge greeted me with a warning that the lounge was jam-packed. She wasn’t lying: The place was filled to the brim, making it difficult to find a spot to sit. Although I wasn’t drinking, the lounge’s wine dispensers intrigued me. Between the seats and underneath the armrest that flipped out was a USB and universal power outlet. The 777-200ER, an extended range model, was registered N796UA; if you want to try the new Premium Plus seats right away, you’ll have to book a flight specifically on this aircraft. November 25, 2018 Tagged flying, travel news, United Airlines, wanderlust. What is included in United Premium Plus? Can you imagine?! The spinach, watermelon and feta salad was fresh and light, though, and the chicken dish was flavorful, even though the meat itself was way overcooked. Editorial Disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airlines or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. When fully reclined and with both legrest and footrest extended, I found the leather seat to be quite comfortable. Other than the up to 5 extra inches you get nothing more in E+ as it is part of the economy cabin. I easily fell asleep and snoozed in this position for hours. There was a small storage area here, too. The food sounded nice. Economy. Unfortunately, United is converting more of their 777 to 3-4-3 in economy. Since I was traveling on an economy ticket, I didn’t have access to a United Club or the fantastic new Polaris Lounge in SFO that opened in April. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. The aircraft finally arrived at 3:30pm, 45 minutes after we had been scheduled to depart. Routes with Premium Economy service begins March 30, 2019. Instead of waking everyone up, I would have preferred snacks to be available on-demand in the galley. Even if I hadn’t visited Classified, waiting at the gate wouldn’t have been bad at all, given the various workstations (complete with USB and universal power outlets) available throughout the terminal now. Unfortunately Premium Plus passengers don’t get access to United’s fantastic Polaris Lounge — in fact, lounge access isn’t included at all, though I was presented with an offer to purchase a one-time United Club pass at a discounted rate of $42, marked down from the usual $59. I had a few backups, though. The roll wasn’t heated up, either, and the cookie — the same available in business class — was stale. This puts the three US legacy carriers on par with many other international airlines that have had premium-economy seats on their aircraft for years. I might avoid sitting in row 22, though, since that’s where flyers tend to queue up for the lavs. We may receive compensation when you click on links to those products. I’m not sure if this was because I was using it over the North Atlantic, but it was basically inoperable. I arrived at Newark about two hours before departure, and asked my Lyft to drop me off at Level 3, home to United’s speedier Premier Access check-in, which is available to all Premium Plus customers. Editorial Note: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airlines or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. For an explanation of our Advertising Policy, visit this page. United doesn’t plan to offer lounge access to Premium Plus passengers anyway, so don’t expect to see lounge access included in your fare. The IFE experience was superb (despite the minor bug or two) with plenty of choices and a large, high-definition screen. After lunch, I walked the few feet over to gate 121, where our HKG crew was just lining up to board. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). Boarding was slated for 2:25pm — after a short 10-minute delay, we were on our way. She then, finally, extended her hand to grab mine, looking very grumpy as she did it. I appreciated how honest the captain was, though, and he said that we’d be flying on an aircraft with new Polaris interiors, which he and the crew seemed quite excited about. After my 20% discount, thanks to the United Explorer Card, I actually had enough left over to tip 22%, bringing my total to $41.84. CARD HIGHLIGHTS: 2X points on all travel and dining, points transferrable to over a dozen travel partners. Everyone was offered the same gross turkey and cheese sandwich served in economy, along with our pick of items from the snack basket. I had heard good things about legroom at the bulkhead, so I grabbed 20L, a window seat on the starboard side. I grabbed 21K, an aisle seat. Earlier this year, United finally said it would be introducing a true premium-economy product on some of its aircraft. Weirdly, when I was checking our flight details, all the information appeared in Chinese. I used the lavatory twice during the flight and both times it was clean. I was happy that I wasn’t stuck with standard choices like Bud Light or Heineken. About 40 minutes later — roughly an hour and 20 minutes after takeoff — the crew came through with the main meal, starting with another round of drinks. One of my favorite parts of any premium-economy product is the larger IFE screen. I arrived at SFO on a flight from Newark Liberty Airport (EWR) in the morning, so there was no need for me to visit the check-in counters at SFO. When United retrofitted the 777-200 with new seats it also updated the lavatory. Those who aren’t elites will be able to reserve a Premier Plus seat with regular Economy Plus pricing. While the product could certainly evolve over time, for now, Premium Plus is a hodgepodge of business class and coach — the seats are closer to what you’ll find in economy, of course, with limited recline and personal space, while some amenities overlap with biz, such as the Saks Fifth Avenue pillow and blanket, select dishware and the full Polaris amenity kit. The extra width really did make a difference, something I especially appreciated after six hours in an economy middle seat on a United 777 on my connecting flight from EWR. For now, the premium-economy product will only be available on United 777s flying select international routes. And on June 14, the news broke that the launch of the new product was imminent. I was only flying with a carry-on, so I didn’t need to check a bag. The bulkhead seats had a third button to extend the footrest. Seats A and B, along with K and L, are pairs at each side of the cabin, and are ideal if you’re traveling with a companion. The touchscreen was responsive and passed the TPG IFE test (of which I am the proud inventor) since no furious tapping was needed to select my entertainment. We transferred the required points from Chase Ultimate Rewards to United, which converted at a 1:1 ratio, for the reservation. Posted on December 13, 2019 by Mimin . (This feature, unique to United and known as Channel 9, wasn’t working for me, although the IFE did warn me that it would be limited on transatlantic flights.) Unfortunately the flight attendants weren’t aware that we were supposed to get menus, and later weren’t able to find them, so we were simply presented with a choice of “chicken or pasta.”. American Airlines Premium Economy 777-200 Cabin Also, where the 777-300ER’s Premium Economy cabin is separated from Business Class by and exit row and a block of lavatories, the 777-200 only has a small wall and some curtains dividing the top and middle cabins. The crew also made a big commotion with the brief snack service halfway through the flight, not long after I finally fell asleep — a period when snacks would otherwise be available on-demand in business class. I would like to subscribe to The Points Guy newsletters and special email promotions. Its first flight from the US would be from San Francisco (SFO) to Paris (CDG), and we knew we had to be on it. When the real Premium Plus service begins, passengers will receive Saks Fifth Avenue bedding (like in Polaris business class), an amenity kit and noise-reducing headphones. Terms apply to the offers listed on this page. It was frustrating to see how crowded the lounge was. Since I don’t have status with United, we paid $183 with the Platinum Card® from American Express to upgrade to the premium-economy seat, which was being sold as Economy Plus. They’ll be available at booking for Gold, Platinum and 1K members and at check-in for Premier Silver members. Pros: superb IFE and comfortable seats I could stretch out and sleep in. Although it was a touchscreen, there was still a handheld controller to navigate the entertainment system, one side a controller for video games and the other featuring a full keyboard. It was decently flavorful thanks to the corn bread base, but the eggs and beans were very dried out — even the tomato sauce on top seemed dry, if that makes any sense. American Airlines Premium Economy Routes are international, Hawaii and Alaska flights. She was offering water, though, and gruffly barked “yes or no” — as in, are you taking a cup of water, because that’s what we’ve got. Later in the flight, the same flight attendant came through with cups of water. I was served still water, instead, with both drinks presented in blue plastic cups. That inconvenience was easily worth the tradeoff for extra legroom, though — there was plenty in my row, making it easy to get in and out from the window without my neighbor needing to budge. I started with a tuna tartare appetizer, which was flavorful, but a bit over-chilled, as if the fish had just come out of a refrigerator. On Saturday, the Twittersphere reported that United would roll out its first Boeing 777-200 with Premium Plus seating on a SFO-CDG flight on Monday, so, naturally, we began figuring out how we could get on board. (You can earn Chase Ultimate Rewards with cards like the Chase Sapphire Preferred Card, Chase Sapphire Reserve or Chase Ink Business Preferred Credit Card.). The screen was crisp and clear, and there were plenty of movies, TV shows and games to choose from, including newer films like “Star Wars: The Last Jedi,” “Black Panther” and “Lady Bird” and classics like “101 Dalmatians” and “A League of Their Own.” If you’re an AvGeek, you’ll be pleased as punch to know they even let you eavesdrop on communications from the flight deck. The Points Guy will not sell your email. Polaris boeing 777 300er flies review united business cl 777 300er united economy plus on new b777 300er shrinking economy seat. Next, I had another appetizer — the crab cake — which was delicious as always. Without menus to reference, we were told the options were an omelet or cereal — again, the entree was presented in foil. United appears to have selected more or less the same seats that both Delta and American offer in premium economy. I grabbed 21K, an aisle seat. It did cut out for about three hours as we approached the North Pole, however, which is to expected given the lack of satellite coverage there. United Premium Economy Boeing 777 300er. While I could have accessed the United Club for free thanks to my Star Alliance Gold status, I opted to walk around and explore for a few minutes, including a quick look at United’s unique “Miles Shop” in Terminal C. My flight was departing from C121, my favorite part of Terminal C, since it’s a bit airier than the rest of the piers. Since this was still United economy’s soft product, all I received was a small pillow and thin blanket. Edited: 2 years ago A RED VENTURES COMPANY. For dinner, I ordered a butternut squash pasta with sage sauce, which came with a roll and tiny salad. Trays were collected promptly after the meal, with the flight attendant offering up a big smile, a warm “thank you for flying United!” and wishing me a good stay in Hong Kong. My tray was collected after 30 or so minutes, and a flight attendant came through offering small bottles of water and lemon sorbet about 10 minutes later, before making the rounds to offer coffee and tea 10 minutes after that. In the immediate future, premium economy cabins will only appear on 777-200s in certain international flights. About 35 minutes after takeoff, we had our first beverage service. In the bulkhead, the screen popped out of the armrest; it was in the seatback headrests for the other two rows. Additionally, the meal came with fresh fruit, a muffin, yogurt and United’s famous Stroopwafels (which won’t be around much longer in economy). Our aircraft was still in the maintenance hangar and needed to taxi to the gate, meaning the flight was delayed. I was in the fourth boarding group out of five, which is something you’ll likely avoid as a Premium Plus passenger, since they’ll receive priority boarding privileges. For breakfast, I chose the French toast, which tasted nearly like something you’d get at an actual restaurant, though it could’ve been fluffier. Althoug… When I checked in the day before through United’s app, I had to upload a scan of my passport to it, and after a few minutes received my boarding pass. Finally, before landing, the crew didn’t come through to collect cups, and my neighbor’s would have spilled everywhere if he hadn’t caught it in time. We transferred the required points from Chase Ultimate Rewards to United, which converted at a 1:1 ratio, for the reservation. The movie selection was robust, with more than 200 films, including classics and a large variety of new releases. Prices would have been reasonable had it actually worked. The service situation was redeemed only slightly because one flight attendant who worked my aisle a couple times smiled and seemed to be well-intentioned, though the rest of my interactions were neutral at best. Then, after no updates for another hour, the captain came back on. United S Premium Economy Goes On Today Business Traveller. Terms apply to the offers listed on this page. We also got full-size Polaris amenity kits — the older version with the tin, complete with a Polaris-branded eye mask, along with earplugs, socks, a dental kit, various creams, tissues and a pen. We’ll have to wait and see when the soft product, and prices, are available to get a complete picture when Premium Plus goes on sale later this year — but it seems like United’s on track to do this right. The airline also provided headphones, but they’re the same crappy sets available in business class, and the connector on mine was broken, even though it was delivered wrapped in plastic. The British Airway Premium Economy 777 got mixed reviews whether the plane had an upgrade or not, and the British Airways Premium Economy 747 flights received the most negative reviews due to it being an older aircraft. While the presentation didn’t quite match what you’d get in Polaris, the dishware was very similar. They have an economy plus seat which might give you up to 5" more legroom. For an explanation of our Advertising Policy, visit this page. I was impressed with United’s new Premium Plus hard product. View our latest valuations here. There was a legrest and a footrest, and even at 6 feet, 1 inch, I felt like there was plenty of legroom. “We honestly don’t know where the aircraft is at the current time,” he said, laughing. The carrier plans on letting you book Premium Plus with miles, but it’s still unclear what those rates will be. No pictures? View the current offers here. Finally, all Classified guests get a parting gift of boxed chocolates — now destination-themed, though they’re not nearly as delicious as the Jacques Torres treats they used to serve. The Premium Plus section was cordoned off into its own minicabin, making me feel a little like I had more privacy. 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